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Klara Help Center for Patients

Klara Help Center for Patients

Help Center for patients using Klara

Simon Bolz avatar Dan Malinovsky avatar Paige Leeman avatar
14 articles in this collection
Written by Simon Bolz, Dan Malinovsky, and Paige Leeman
About Klara

What is Klara?

What is Klara?
Dan Malinovsky avatar
Written by Dan Malinovsky
Updated over a week ago

Why should I use Klara?

Why use Klara?
Dan Malinovsky avatar
Written by Dan Malinovsky
Updated over a week ago

Accessing your Klara Account

How to log in to your Klara account for the first time.
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago
Tips and Troubleshooting

Troubleshooting a video visit (for patients)

If you're having trouble with your video visit, start here!
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

How do I join a video visit (as a patient)?

Instructions for patients to join a video visit on their phone
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

How do I join a video visit from my computer (as a patient)?

Instructions for patients to join a video visit on their computer
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

How do I send a message or a photo to my provider during a video visit?

Send messages, images, files, and more to your provider during a video visit.
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

Why am I not receiving my verification code when requesting it?

Steps to unblock Klara verify number if you are not receiving your code upon request.
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

I can't log in to my account.

Help troubleshooting account issues.
Dan Malinovsky avatar
Written by Dan Malinovsky
Updated over a week ago

I can't find what I'm looking for.

Don't panic! We're here to help.
Simon Bolz avatar
Written by Simon Bolz
Updated over a week ago
Frequently Asked Questions

Verifying your Identity

One of the many steps that Klara takes to ensure your information and identity are kept secure.
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

Customizing your notification settings

Only get notified for what's important to you.
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

Completing a Document Request

See how to easily submit your photo ID or insurance card via Klara
Dan Malinovsky avatar
Written by Dan Malinovsky
Updated over a week ago

How can I change my Klara profile information?

Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago