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Klara Help Center for Patients

Klara Help Center for Patients

Help Center for patients using Klara

Simon Bolz avatar Paige Leeman avatar
14 articles in this collection
Written by Simon Bolz and Paige Leeman
About Klara

What is Klara?

What is Klara?
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Written by Paige Leeman
Updated this week

Why should I use Klara?

Why use Klara?
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Written by Paige Leeman
Updated this week

Accessing your Klara Account

How to log in to your Klara account for the first time.
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Written by Paige Leeman
Updated this week
Tips and Troubleshooting

Troubleshooting a video visit (for patients)

If you're having trouble with your video visit, start here!
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Written by Paige Leeman
Updated this week

How do I join a video visit (as a patient)?

Instructions for patients to join a video visit on their phone
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Written by Paige Leeman
Updated this week

How do I join a video visit from my computer (as a patient)?

Instructions for patients to join a video visit on their computer
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Written by Paige Leeman
Updated this week

How do I send a message or a photo to my provider during a video visit?

Send messages, images, files, and more to your provider during a video visit.
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Written by Paige Leeman
Updated this week

Why am I not receiving my verification code when requesting it?

Steps to unblock Klara verify number if you are not receiving your code upon request.
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Written by Paige Leeman
Updated this week

I can't log in to my account.

Help troubleshooting account issues.
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Written by Paige Leeman
Updated this week

I can't find what I'm looking for.

Don't panic! We're here to help.
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Written by Simon Bolz
Updated this week
Frequently Asked Questions

Verifying your Identity

One of the many steps that Klara takes to ensure your information and identity are kept secure.
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Written by Paige Leeman
Updated this week

Customizing your notification settings

Only get notified for what's important to you.
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Written by Paige Leeman
Updated this week

Completing a Document Request

See how to easily submit your photo ID or insurance card via Klara
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Written by Paige Leeman
Updated this week

How can I change my Klara profile information?

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Written by Paige Leeman
Updated this week