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Klara Help Center for Patients
Klara Help Center for Patients
Help Center for patients using Klara
14 articles in this collection
Written by
Simon Bolz
and
Paige Leeman
About Klara
What is Klara?
What is Klara?
Written by
Paige Leeman
Updated over a week ago
Why should I use Klara?
Why use Klara?
Written by
Paige Leeman
Updated over a week ago
Accessing your Klara Account
How to log in to your Klara account for the first time.
Written by
Paige Leeman
Updated over a week ago
Tips and Troubleshooting
Troubleshooting a video visit (for patients)
If you're having trouble with your video visit, start here!
Written by
Paige Leeman
Updated over a week ago
How do I join a video visit (as a patient)?
Instructions for patients to join a video visit on their phone
Written by
Paige Leeman
Updated over a week ago
How do I join a video visit from my computer (as a patient)?
Instructions for patients to join a video visit on their computer
Written by
Paige Leeman
Updated over a week ago
How do I send a message or a photo to my provider during a video visit?
Send messages, images, files, and more to your provider during a video visit.
Written by
Paige Leeman
Updated over a week ago
Why am I not receiving my verification code when requesting it?
Steps to unblock Klara verify number if you are not receiving your code upon request.
Written by
Paige Leeman
Updated over a week ago
I can't log in to my account.
Help troubleshooting account issues.
Written by
Paige Leeman
Updated over a week ago
I can't find what I'm looking for.
Don't panic! We're here to help.
Written by
Simon Bolz
Updated over a week ago
Frequently Asked Questions
Verifying your Identity
One of the many steps that Klara takes to ensure your information and identity are kept secure.
Written by
Paige Leeman
Updated over a week ago
Customizing your notification settings
Only get notified for what's important to you.
Written by
Paige Leeman
Updated over a week ago
Completing a Document Request
See how to easily submit your photo ID or insurance card via Klara
Written by
Paige Leeman
Updated over a week ago
How can I change my Klara profile information?
Written by
Paige Leeman
Updated over a week ago