Klara Help Center for Patients

What is Klara?

What is Klara?

Written by Kai Schefferski
Updated over a week ago

Why should I use Klara?

Why use Klara?

Written by Dan Malinovsky
Updated over a week ago

Accessing your Klara Account

How to log in to your Klara account for the first time.

Written by Joylyn Honrada
Updated over a week ago

Troubleshooting a video visit (for patients)

If you're having trouble with your video visit, start here!

Written by Ashley Faber
Updated over a week ago

How do I join a video visit (as a patient)?

Instructions for patients to join a video visit on their phone

Written by Ashley Faber
Updated over a week ago

How do I join a video visit from my computer (as a patient)?

Instructions for patients to join a video visit on their computer

Written by Ashley Faber
Updated over a week ago

How do I send a message or a photo to my provider during a video visit?

Send messages, images, files, and more to your provider during a video visit.

Written by Ashley Faber
Updated over a week ago

Why am I not receiving my verification code when requesting it?

Steps to unblock Klara verify number if you are not receiving your code upon request.

Written by Paige Leeman
Updated over a week ago

I can't log in to my account.

Help troubleshooting account issues.

Written by Kai Schefferski
Updated over a week ago

I can't find what I'm looking for.

Don't panic! We're here to help.

Written by Simon Bolz
Updated over a week ago

Verifying your Identity

One of the many steps that Klara takes to ensure your information and identity are kept secure.

Written by Joylyn Honrada
Updated over a week ago

Customizing your notification settings

Only get notified for what's important to you.

Written by Joylyn Honrada
Updated over a week ago

Completing an eForm

Detailed instructions on how to reply to an eForm

Written by Joylyn Honrada
Updated over a week ago

Completing a Document Request

See how to easily submit your photo ID or insurance card via Klara

Written by Dan Malinovsky
Updated over a week ago

How can I change my Klara profile information?

Written by Joylyn Honrada
Updated over a week ago