Set up Klara web messenger
Learn how to implement your web messenger from Klara.
Paige Leeman avatar
Written by Paige Leeman
Updated over a week ago

Step 1. Log in to Klara and then head over to

Step 2. Check the box if you'd like your web messenger to be collapsed with a chat bubble icon. This means patients will need to click the chat bubble to see the web messenger.

Step 3. Select and copy the code provided in the window. If you're relying on your website manager or agency to make the change, use the option to email them the code and instructions.

Step 4. Paste the code in the Footer section of your website.

IMPORTANT! Always put your code in the <footer> section of your website.
Putting it elsewhere can have a negative impact on your site's performance and overall user experience. If for some reason you cannot put the code in your footer reach out to Customer Support for help. We'll be glad to assist you.  

How to find where you can put code into the footer on popular content management systems:

If you do not see your CMS on this list and are unable to find where to put code into your <footer> tag, please reach out to your implementation specialist. 

Step 5. Your website messenger is ready to go!

Step 6. If you want to also install the web messenger in a custom button on your site, following these instructions.

Note: You can control what pages the web messenger does or does not pop up on by simply installing the messenger code on certain pages.

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