What's new:

  1. Patients' preferred language (whether it is English or Spanish) will now be recorded in their patient profile

  2. Patients with Spanish as their preferred language will now get notifications from Klara in Spanish


For now, only Spanish and English notifications are supported. Any patient whose preferred language is not Spanish will receive notifications in English.

For customers who are not integrated with an EHR, staff may specify whether the patient will receive notifications in English or Spanish:

For customers integrated with an EHR, Klara will directly populate the patient's preferred language from the preferred language field in your EHR. To change a patient's preferred language, change it directly in the EHR and it will be updated in Klara.

The following patient notifications will be translated to Spanish:

[Practice name] sent you a new message.

You have new messages from [Practice name].

[Practice name] started a video visit with you. Click here to join now: [video link]

To opt-out from texting with us, reply STOP.

You have a new message from [Practice name]. Click here to reply: [link]

Don't forget to read the messages [Practice name] sent you. Click the link to READ: [link]

Reply with "STOP" to opt-out of unread message reminders.

[Practice name] would like to update the phone number on your Klara account to this number. To confirm, please verify your identity here: [link]

Your date of birth has been updated! You can log into Klara here: [link]

[Provider name] started a video visit with you. Click here to join now: [link]. You can also join from your computer at patient.klara.com

Hi from [Practice name] and sorry we missed your call.

If this is an emergency, please call 911 instead.

Please allow for a delay in our response.

Someone from our office will respond to you as soon as we can.

We are currently closed.

We are currently closed and will be back [day and time].

In the meantime,

For a faster response,

Please provide us with information about you and the patient here:

Please identify the patient this message is about here:

Please provide us with your information here:

We won’t remind you about unread messages anymore. You can turn on reminders at any time in your account settings: [link]

Hello from [Practice name]. How can we help you today?

If this is an emergency, please call 911 instead. We are currently closed and will be back [time and day]. Please allow for a delay in our response.

If this is an emergency, please call 911 instead. We are currently closed and will be back [time and day]. Please allow for a delay in our response.

We are currently closed. Please allow for a delay in our response. If this is an emergency, please call 911 instead.

Please let us know if you have any questions!

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