Why am I not receiving my verification code when requesting it?

Steps for iPhone Users

1. On the Home Screen, select Settings. 
2. Within settings select Messages. 
3. Under SMS/MMS, select Blocked 
4. Select Edit in top right corner
5. Select the (-) sign beside the 5 Digit verification number on the blocked list and choose unblocked.
6. Select Done

Steps for Android Users

1. On the Home Screen, select the Phone icon.
2. Tap Menu (this is the 3 vertical dots on the upper right hand of your screen)
3. Select Settings
4. Select Block Numbers. You will be able to see all the blocked numbers on the screen.
5. Select the number that you wish to unblock by tapping the minus (-) sign beside it.