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Contacting Customer Support
Contacting Customer Support
Paige Leeman avatar
Written by Paige Leeman
Updated this week

We're constantly refining our product and process so that we can deliver the best experience to our community of users - healthcare providers and patients.

We understand that implementing Klara can be a big change to your workflow, and are here to support you every step of the way. 

Support for providers and patients: 

We offer in-app and email support for all support requests from 8am to 8pm EST, on all weekdays excluding holidays. If we are unavailable, please try our Help Center as many common questions and concerns are addressed there.

In-app chat:

To access our in-app support, click the chat bubble in the lower right corner of your screen, then click "Send us a message" to start a conversation.

To email Klara Support:

Send us an email at and we will get back to you as soon as possible!

Please do not send Klara Support any personal information when you contact us!

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