Klara Document Requests give you an easy, more streamlined way to submit an image of your insurance card or photo ID in a few simple steps. 

When a practice requests this information from you, you will receive a new Klara message. 

To complete the request, simply click on the message box in your timeline (below).

Select the "front" box, and choose to either upload or take a photo of the front of your card. 

Repeat this for the back of your card. 

Once the photos are in place, you can click the blue "send" button to submit this to the practice. 


Note: If you are ever asked for a the same insurance or photo ID card again, the images will populate without you needing to upload them again! If your information has not changed, you can very easily submit this without having to go through the process a second time. 

Did this answer your question?