Setting up Klara + Google Messaging for your Practice: Let your patients message you!
- Sign into Google My Business and look for the “Messaging” option on the Home menu
- Here you will input your practice’s Klara phone number for messaging (Didn't get one? Reach out to your CS rep to configure this)
- Click “Edit number”
- Enter phone number
- Click `submit
Note: When patients send you a direct text to this number - this is a regular text message on their end, so it is important that they not send any sensitive PHI through this standard text.
Any response from your team will be sent as a Klara message (HIPAA Secure) - and at that point the patient will be prompted to access their Klara account for a secure chat with your practice.
For more help setting this up, you can schedule a call with our CS team here: