Adding a Patient
Follow the steps below if you need to add a new patient to Klara in order to begin messaging.
a. Select the + to add a patient
b. Search for the patient you are looking to add.
c. Select import to pull the demographics into Klara from athenaNet and begin messaging.
d. The import button will be greyed out if the patient already exists in Klara.
Updating patient demographics
Follow the steps below if a patient’s Klara account profile needs to be updated.
a. Select the patient’s profile in Klara.
b. Select “Update From EHR” to sync the updated demographics from the patient’s athenaNet account profile.
c. Select “Unlink” if the patient account profile in Klara does not belong to the account profile in athenaNet.
Follow the steps below if the patient is not linked to their athenaNet account profile.
a. Search for the patient and select “Link” to search for the patients account profile in athenaNet.
b. You will then be prompted to search for the appropriate athenaNet account profile.
** Ensure the patient demographic identifiers (DOB, phone number) match before proceeding with the link
Follow the steps below to export a patient conversation into athenaNet.
a. Select the patient conversation you want to export in athenaNet and select “Export”.
b. Select the messages for export.
c. If a message had been previously exported it will be highlighted in green.
d. After the messages have been selected select “Preview export”.
e. Klara automatically populates some information including the patient's name, Klara ID number, team name, and a link to the conversation in Klara. You have the option to edit the note if you'd like before exporting. Select the document category (for messages we recommend selecting "Phone message") and the athenaNet department. Click Export. The export will be filed into the patient chart in athena.
Follow the steps below to export a file into athenaNet. (image, eForm, etc.)
a. Locate the patient conversation including the image. Select the downward arrow next to the uploaded image.
b. Choose the correct category for the file and the department. This is where you will locate the file within the patients chart in athenaNet.
c. Select “Export” to save the files within the associated category in athenaNet.
Follow the steps below to export an insurance card into athenaNet.
a. Locate the patient conversation including the image. Select the downward arrow next to the uploaded insurance card image.
b. Select the department and the Insurance policy from athenaNet in which the insurance card image should be exported.