To get started using Klara with your doctor for the first time, you have one of two options:
Reach out using the "Message us" chat bubble on the practices website:
When you visit the practice's website, you will see a blue "Message us" chat bubble in the bottom right corner
If you click on this button, you will be prompted to put in your cell phone number
After putting in your number, you will be texted a 4 digit verification code (no passwords required!).
After putting in this verification code, you will be asked to put in your date of birth.
From here, you will be brought to the message composer, and can send a message directly to the practice!
Responding to a message from your healthcare provider's office:
When you receive a text from your healthcare provider on Klara, click on the link in the text message.
You will be brought to this screen, where you can enter your date of birth. This is to verify your identity. (Note: You only have to enter your date of birth the first time you log in, as well as once every 30 days, so we can keep your account secure).
When you put in your date of birth, click confirm, and then you’ll be brought into Klara (where you’ll see the message from your healthcare provider).
Note: If you see this screen below, it means that your provider's office has a different date of birth on file for you. Provide your information and they'll verify the information on their end.
Once you submit your information, Klara will notify your provider's office that they have the incorrect date of birth on file. Once your provider updates your record, you’ll be notified via text. Then, you can start sending and receiving messages through Klara!