For added peace of mind, we give you the ability to see if, and at what time, your patients have actually read the messages you, your teammates, and any external collaborators send to them.
Under every message sent to a patient, you'll see a green "Read by Patient" indicator if the patient has read that message, and beneath that, the time that it was read.
If the patient does not read the message, they will get a reminder the next day to read the message. Reminders will continue for three days in a row. If the patient still has not read the message by the fourth day, the message will be flagged as unread so that your team can respond appropriately. See below for an example: